Refund & Cancellation Policy

Last updated: 18 October 2026

This policy explains how cancellations and refunds work for payments made to [Operator's full legal name] for Genexts AI. Genexts is a digital service: there is nothing physically shipped.

Cancelling a subscription

• Subscriptions renew automatically every month until you cancel.
• You can cancel any time online in Settings → Plan → Manage or cancel subscription, or by emailing [Support email].
• Cancelling stops the next renewal. You keep your plan and its credits until the end of the period you've already paid for.

Refunds

• New subscriptions: if you're not happy, ask within [7] days of your first payment and we'll refund it in full, as long as you've used fewer than [10%] of that month's credits.
• Credit packs: unused packs can be refunded within [7] days of purchase. Packs that have been partly used can't be refunded.
• Renewals: renewal payments aren't refunded, except where the law requires it or Genexts was unavailable for most of the period.
• Failed or double payments: if you were charged but didn't get your plan or credits, or were charged twice, we'll fix it or refund the extra amount in full.
• Failed generations: if an image, video or premium answer fails, the credits for it are returned to your balance automatically.

How to ask for a refund

Email [Support email] from the email address on your account, with the payment date and amount (or the Razorpay payment ID from your receipt). We reply within [2] working days.

When you get the money

Approved refunds are sent back to the original payment method through Razorpay within 5–7 working days. Your bank may take a few extra days to show it.

Accounts closed for misuse

If an account is closed for breaking our Terms, remaining credits and the current period aren't refunded.